Businesses frequently make the same mistake when adopting technology, they assume that the best technology will create the best outcome. The reality, however, is that a good processes create good outcomes, technology just improves the process. So what can you do to improve the processes before you implement the technology?
- Document your processes. (Flow charts and swim lanes work well.)
- Review that process. (A lot of problems may become obvious by looking at spaghetti on the charts from step 1.)
- Review the process with the people who do the process, they will have insights that you don't.
- Create a list of specific change to implement.
- Measure the the improvements.
- Return to step one.
So where does technology fit in, somewhere between step 4 and 5. Before you implement technology make sure you do some cost justifications. Saving $500 per month may not justify $100,000 worth of software.