To Improve a process you must measure it , to measure it you must repeat it, to repeat it you must have procedures. -- Unknown
To break it down:
- You cannot know if you are improving unless you have some quantifiable way of measuring change.
- You cannot measure your change unless you can repeat the process to see the effect of the change.
- You cannot repeat a process if you don't have procedures to ensure that you do it the same way each time. Without procedures there is no way to know what changed, and what effect it had on the process.
If you know where this quote comes from please comment, I don't believe that I have the insight to come up with it on my own.
Problem Solved: Process Improvement